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MSP ACCOUNTS THAT WORK FULL
MSP ACCOUNTS THAT WORK PC
MSP ACCOUNTS THAT WORK PROFESSIONAL
MSP ACCOUNTS THAT WORK FREE

Can fill in for in-house staff shortages.

Clearly defines the work of IT support by definition in a binding contract.

Provides staff on call around the clock at little extra charge.

Can serve customers in many different countriesĬontracting in the services has a number of operational advantages and brings cost benefits, such as:.

Pools expertise effectively by serving several clients.

The difference between an MSP and the IT department.

Some managed service providers just supply hard-to-find IT expertise to prevent problems on a client’s system or assist users with usage difficulties. MSPs can offer remote storage or servers and provide Software-as-a-Service.

Offering fully managed hardware outsourcing.

Managing user access accounts on clients’ systems.

Adding cybersecurity hardening to IT systems.

Particularly, the following areas of business activity are regularly performed by MSPs: Overwhelmingly, the term MSP applies to outsourced IT services. What functions does a Managed Service Provider (MSP) perform?

MSP ACCOUNTS THAT WORK PROFESSIONAL

What is Professional Services Automation (PSA)?.

MSP ACCOUNTS THAT WORK FREE

Since this is a copy of the sheet unique to this client, feel free to edit all the labels.

MSP ACCOUNTS THAT WORK PC

Maybe you don't do PC backup for most clients, but this office is 100% laptops with no server, so you throw in a BDR and Veeam Endpoint Backup for every computer, so you add that to the Computer and BDR tabs. For example, you might not normally include a File Sync & Share solution in your stack, but if this office gets it on a per user basis, then add that line item to your User unit. If you need to change your stack for this client, you'd do that now by going tab by tab and adding/removing/disabling line items as needed to build your whole stack for this office.

A host with 2 VMs on it would be 1 Server and 2 VMs, for example. On the "Main" tab, simply count out how many of each unit type are included in your offering. Working now on a copy of the sheet, we can start counting our units. That way, you have a record of what you included/priced for the client on Day 1 and can refer to it in the future. When you want to calculate a cost for a new client, you should make a copy of the sheet, rename it for the client, and work on that one. Feel free to divide it up on a per user/server/site basis from there if you want.Īt this point we have a master sheet that contains your costs and base units. So you figure out your costs per unit, make sure you get a certain margin (not markup) on that unit, then add them all up to get the price you charge. However your costs are based on numbers of users and computers separately. "But I don't price per computer, I price per user". You can charge the same for an User 1 as you do a User 2, or don't, it's your call, but we're not discussing that yet. Remember, so far we're only talking about costs. If you don't split those sub units out, then you're either charging too much or too little because you don't have a true count of how many of the PCs need the VPN license.īy splitting up your cost centers into Units, and potentially sub units, you get a really granular look at your costs, while still being able to scale up units easily. Maybe you have 10 PCs total, but 3 of them are laptops and only they require an extra VPN license. Maybe you have 12 users, but two of them are interns and only need email, so you have a Type 1 User that gets everything, and a Type 2 User that only gets email. You can also have different subtypes of units. Users get Office and email, PCs get Anti-virus, VMs get OSes, Sites get routers and wifi, that kind of thing. These costs are the services/software/hardware/etc that you provide on a monthly basis for that unit. Each unit is something that gets services/software/hardware/etc.Įach of these units (User, PC, Server, VM, Site) has a list of costs that apply to that unit and not others. Your cost is made of of multiples of certain “units”. It's about breaking your per client cost down into units, and costing them out from there.

MSP ACCOUNTS THAT WORK FULL

What if you have more users than PCs? What if you have some full time user and some part time users, and there's some number of PCs that's not related to either? What if you have that one special user who needs everything included in their cost, but the rest of the peons just need the standard package? That's what this calculator is about. "I charge $120/user and I know what my costs are because each user gets Office and AV and…" But do they? Each user gets Office and antispam, but each PC gets AV and MBAM, right?.